Rest Assured | Commitment to Care

Learn about our new health and safety standards

Delaware North's Rest Assured™ | Commitment to Care is a comprehensive program to help keep guests and employees safe and slow the spread of COVID-19.

We've re-engineered our operating procedures to minimize contact risk and bolstered hygiene protocols to exceed best-practice guidelines of the U.S. Centers for Disease Control and Prevention (CDC). Our facilities undergo rigorous, ongoing deep-cleaning and disinfection.

We have developed a new set of standards and procedures that include:

  • Ensuring our operating standards uphold current social distancing guidelines as directed by local and state regulators and in compliance with the CDC.
  • Enhanced cleaning and sanitization protocols, including hourly and as-needed for all high-touch surfaces.
  • Reduced capacity and limited hours of operation, where appropriate.
  • Most points of sale accept touchless mobile wallet payment options such as Apple Pay and Google Pay.
  • Touchless sinks and soap dispensers in several restrooms.
  • Hand-sanitizing stations located throughout properties.

Our employees:

  • Take a health check when they report to work.
  • Sanitize their hands when they report to work and are required to wash and sanitize their hands frequently throughout the shift.
  • Wear masks while they are on duty.
  • Undergo a comprehensive COVID-19 Training Program.

We are committed to delivering a safe and secure hospitality environment. The health, safety and peace of mind of our guests, employees and community are our highest priorities.