Rest Assured | Commitment to Care
Learn about our new health and safety standards
Delaware North's Rest Assured | Commitment to Care is a comprehensive program to help keep guests and employees safe and slow the spread of COVID-19.
We've re-engineered our operating procedures to minimize contact risk and bolstered hygiene protocols to exceed best-practice guidelines of the U.S. Centers for Disease Control and Prevention (CDC). Our facilities undergo rigorous, ongoing deep-cleaning and disinfection.
We have developed a new set of standards and procedures that include:
- Masks or other face coverings are recommended to be worn inside all indoor and public spaces at Niagara Falls State Park.
- In line with US Centers for Disease Control and Prevention (CDC) guidance, this is a safety precaution that is part of Delaware North's Rest Assured program. Our comprehensive health and safety standards work to help keep guests and employees safe while slowing the spread of COVID-19.
- Thank you for your understanding and for playing a key role in protecting you and your family and friends, and each of our associates.
- Ensuring our operating standards uphold current social distancing guidelines as directed by local and state regulators and in compliance with the CDC.
- Enhanced cleaning and sanitization protocols, including hourly and as-needed for all high-touch surfaces.
- Reduced capacity and limited hours of operation, where appropriate.
- Most points of sale accept touchless mobile wallet payment options such as Apple Pay and Google Pay. Cashless transactions preferred.
- Hand-sanitizing stations located throughout properties.
- Take a health check when they report to work.
- Sanitize their hands when they report to work and are required to wash and sanitize their hands frequently throughout the shift.
- Wear masks while they are on duty.
- Undergo a comprehensive COVID-19 Training Program.
We are committed to delivering a safe and secure hospitality environment. The health, safety and peace of mind of our guests, employees and community are our highest priorities.